1. Introduction

This Privacy Policy explains how WBZ (“WBZ,” “we,” “us,” or “our”) collects, uses, stores, shares, and protects information when you access or use our websites, applications, platforms, hosting services, domain and DNS services, website-builder services, payment services, customer support channels, and other related services (“Services”).

We respect your privacy and are committed to handling personal information responsibly.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We may collect different categories of information depending on how you use our Services.

2.1 Account Information

When you create or manage a WBZ account, we may collect:

• Full name.
• Email address.
• Phone number.
• Username.
• Password or authentication credentials in protected form.
• Company or business name.
• Billing information.
• Account preferences.
• Account status and subscription information.
• Information required to verify or secure your account.

We use this information to create and manage your account, authenticate you, provide Services, communicate with you, and protect your account.

2.2 Payment and Billing Information

When you purchase Services, we may collect information necessary to process and manage payments, such as:

• Billing name.
• Billing address.
• Transaction amount.
• Currency.
• Payment status.
• Subscription information.
• Invoice information.
• Payment reference or transaction identifiers.

Payments may be processed by third-party payment providers.

Where payment information is processed directly by a third-party payment provider, that provider may handle payment card or banking information under its own privacy policy and security practices.

WBZ generally does not need to store complete payment card numbers or banking credentials on its own systems.

2.3 Domain and DNS Information

If you use our domain, DNS, or related infrastructure services, we may process information required to operate those services.

This may include:

• Domain names.
• Registrant or administrative contact information.
• Technical contact information.
• Nameserver information.
• DNS records.
• IP addresses associated with DNS records.
• Domain registration information.
• Domain renewal information.
• Transfer information.
• Domain status.
• Registration and expiration dates.
• Verification information.
• DNS configuration history.
• Account information associated with the domain.

Some domain registration information may need to be shared with registries, registrars, ICANN-related systems, or other infrastructure providers where required to provide the domain service or comply with applicable requirements.

3. Website-Builder Data

If you use our website-builder or website-creation tools, we may process information you provide while creating or managing your website.

This may include:

• Website content.
• Text.
• Images.
• Logos.
• Videos.
• Files.
• Website pages.
• Templates.
• Design settings.
• Website configuration.
• Forms and form submissions.
• Product or service information.
• Blog content.
• Navigation settings.
• SEO information.
• Custom code.
• Domain configuration.
• Website analytics configuration.
• Other content you choose to upload or publish.

You are responsible for ensuring that content you upload or publish through our Services complies with applicable laws and our Terms and Acceptable Use Policy.

4. Website Visitor Data

When you visit our websites, we may automatically collect certain technical information.

• IP address.
• Browser type.
• Device type.
• Operating system.
• Approximate geographic location.
• Referring website.
• Pages visited.
• Date and time of access.
• Session information.
• Website interactions.
• Performance information.
• Error information.
• Security and fraud signals.

This information may be collected through server logs, cookies, analytics technologies, security systems, and similar technologies.

5. Analytics

We may use analytics technologies to understand how users interact with our Services.

Analytics may help us understand:

• Website traffic.
• Popular pages.
• User navigation.
• Feature usage.
• Conversion activity.
• Website performance.
• Technical errors.
• Device and browser usage.
• General geographic patterns.

6. Customer Support Information

When you contact WBZ through email, forms, chat, phone, or other support channels, we may collect:

• Your name.
• Email address.
• Phone number.
• Account information.
• Service information.
• Support requests.
• Technical information.
• Screenshots or files you provide.
• Communications between you and our support team.
• Information necessary to investigate and resolve your request.

We use support information to respond to requests, troubleshoot technical issues, provide customer service, investigate complaints, improve Services, detect abuse, and maintain support records.

7. Communications

We may contact you regarding:

• Account activity.
• Purchases.
• Payments.
• Renewals.
• Domain registration or expiration.
• Security issues.
• Service interruptions.
• Important policy changes.
• Support requests.
• Product or service updates.

Where permitted by law, we may also send promotional or marketing communications.

You may opt out of certain promotional communications using the unsubscribe mechanism included in the communication or by contacting us.

Service-related and security communications may continue where necessary to operate or protect your account.

8. How We Use Information

We may use collected information to:

1. Provide and operate our Services.
2. Create and manage user accounts.
3. Process payments and subscriptions.
4. Provide domain and DNS services.
5. Provide website-builder functionality.
6. Host and deliver websites and content.
7. Provide customer support.
8. Authenticate users.
9. Protect accounts and infrastructure.
10. Detect and prevent fraud and abuse.
11. Monitor security.
12. Diagnose technical problems.
13. Improve our products and Services.
14. Analyze website and service performance.
15. Communicate important service information.
16. Comply with applicable laws.
17. Establish, exercise, or defend legal claims.
18. Protect our rights, users, systems, and property.

9. Legal Basis for Processing

Depending on applicable law and circumstances, we may process personal information based on:

• Performance of a contract or provision of requested Services.
• Compliance with legal obligations.
• Consent.
• Legitimate business interests where permitted by applicable law.
• Protection of users, systems, property, and security.
• Prevention of fraud and abuse.
• Establishment, exercise, or defense of legal claims.

Where consent is required, we will seek consent through an appropriate mechanism.

10. Sharing Information

We may share information with third parties where reasonably necessary to provide, secure, operate, or improve our Services.

Payment Providers

Payment processors may process payment and transaction information to complete purchases and subscriptions.

Domain Registries and Infrastructure Providers

Domain and DNS-related information may be shared with registries, registrars, DNS providers, hosting providers, and other infrastructure partners where required to provide domain and DNS services.

Hosting and Cloud Providers

We may use third-party infrastructure providers to store and process information and deliver our Services.

Analytics Providers

Where analytics tools are used, relevant information may be processed by analytics providers according to the applicable configuration and consent requirements.

Customer Support Providers

We may use third-party tools to manage customer support requests, communications, tickets, and related information.

Security Providers

We may use security, fraud-prevention, monitoring, and abuse-detection providers to protect our Services.

Professional Advisors

We may share information with legal, accounting, financial, insurance, or other professional advisors where reasonably necessary.

Government and Legal Authorities

We may disclose information where required or permitted by applicable law, regulation, court order, or lawful governmental request.

11. Website Content and Public Information

Information you intentionally publish through a website created using our website-builder Services may become publicly accessible.

You may choose to publish:

• Business name.
• Business address.
• Contact information.
• Product information.
• Images.
• Blog posts.
• Social media links.
• Customer-facing forms.
• Other website content.

You are responsible for determining what information you publish publicly.

Do not upload or publish personal information belonging to another person unless you have the necessary authorization or lawful basis.

12. DNS and Technical Data

DNS services require the processing of technical information to resolve domain names and route network traffic.

Depending on the services you use, this may include:

• DNS records.
• Nameservers.
• IP addresses.
• Domain configuration.
• Query-related technical information.
• Security and abuse information.
• Infrastructure logs.

DNS and technical logs may be retained for security, troubleshooting, service operation, fraud prevention, abuse investigation, and legal compliance.

13. Cookies and Similar Technologies

We may use cookies and similar technologies to:

• Operate our Services.
• Maintain sessions.
• Remember preferences.
• Provide security.
• Measure website performance.
• Understand website usage.
• Support analytics.
• Store consent preferences.

For additional information, please review our Cookie Policy .

14. Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods may depend on:

• Type of information.
• Purpose for which it was collected.
• Your relationship with WBZ.
• Account status.
• Legal requirements.
• Financial and tax requirements.
• Security and fraud-prevention requirements.
• Dispute resolution.
• Contractual obligations.
• Technical requirements.

When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and operational requirements.

15. Account Closure

If you close your WBZ account, we may deactivate or delete account information subject to:

• Outstanding transactions.
• Legal obligations.
• Financial and tax records.
• Security requirements.
• Fraud prevention.
• Abuse investigations.
• Dispute resolution.
• Backup and disaster-recovery processes.

Certain information may therefore remain for a limited period after account closure.

16. Data Security

We use reasonable technical and organizational measures designed to protect information against:

• Unauthorized access.
• Unauthorized disclosure.
• Accidental loss.
• Destruction.
• Alteration.
• Misuse.
• Security threats.

Security measures may include:

• Access controls.
• Authentication mechanisms.
• Encryption where appropriate.
• Monitoring.
• Logging.
• Security updates.
• Infrastructure protections.
• Backup and recovery procedures.

However, no online system can be guaranteed to be completely secure.

17. Account Security

You are responsible for protecting your account credentials.

You should:

• Use a strong and unique password.
• Keep authentication information confidential.
• Avoid sharing your account.
• Use available security features.
• Notify us promptly if you suspect unauthorized access.

We will never intentionally request your password through an unsolicited communication.

18. Children's Privacy

Our Services are not intentionally designed to collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us in circumstances where such collection is not permitted, please contact us so that we can investigate and take appropriate action.

19. International Data Transfers

Depending on the infrastructure and service providers used by WBZ, information may be processed or stored in countries other than the country where you reside.

Where applicable, we will take reasonable steps to ensure that international transfers and processing are handled in accordance with applicable privacy and data-protection requirements.

20. Your Privacy Rights

Depending on your location and applicable law, you may have rights relating to your personal information.

These may include the right to:

• Request access to personal information.
• Request correction of inaccurate information.
• Request deletion where applicable.
• Request information about processing.
• Withdraw consent where processing is based on consent.
• Object to certain processing.
• Request restriction of processing where applicable.
• Request portability of certain information where applicable.
• Lodge a complaint with a relevant privacy or data-protection authority.

The availability and scope of these rights depend on applicable law.

21. How to Submit a Privacy Request

To submit a privacy-related request, contact:

Email: support@wbz.co.in

Please provide enough information for us to identify the relevant account or request.

For security reasons, we may need to verify your identity before completing certain requests.

We may decline or limit requests where permitted by applicable law.

22. Third-Party Links

Our Services may contain links to third-party websites, applications, or services.

We are not responsible for the privacy practices of third parties that we do not control.

We recommend reviewing the privacy policy of any third-party service before providing personal information.

23. Business Transfers

If WBZ is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, information may be transferred as part of that transaction where permitted by applicable law.

Any successor entity may be required to continue handling information in accordance with applicable legal requirements.

24. Legal and Regulatory Compliance

We may collect, use, retain, or disclose information where reasonably necessary to:

• Comply with applicable laws.
• Respond to lawful requests.
• Enforce our agreements.
• Investigate suspected violations.
• Prevent fraud.
• Investigate security incidents.
• Protect our rights and property.
• Protect users or third parties.
• Establish or defend legal claims.

25. Abuse, Fraud, and Security Investigations

We may process account, technical, DNS, payment, support, and usage information to investigate:

• Fraud.
• Phishing.
• Malware.
• Unauthorized access.
• Spam.
• Abuse.
• Security incidents.
• Policy violations.
• Suspicious transactions.
• Attempts to compromise our infrastructure.

Where appropriate and legally permitted, information may be shared with relevant service providers, authorities, or affected parties.

26. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• New Services.
• Changes to our technology.
• Changes to data-processing practices.
• New service providers.
• Legal or regulatory developments.
• Changes to our business operations.

The updated version will be published on this page with a revised Last Updated date.

Where required by law, we may provide additional notice or obtain consent for material changes.

27. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or our handling of personal information, please contact us.

28. Information Summary

The following table provides a simplified overview of the main categories of information WBZ may process.